HELP AND FAQ
- 1. Are Private Sessions available?
Yes. Periodically, Terri opens a few time slots for private sessions by telephone appointment. The time slots and instructions on how to make a reservation are announced to our e-list through the DK Newsletter. We do not respond to individual requests made outside of this procedure.
Private Session appointments are prepaid at the time of scheduling. There are no refunds, no exchanges, and no cancellations.
In the rare event that rescheduling is needed, there is a fee of $10 with 24 hour minimum advance notice, and if other time slots are still available within 90 days from the date on which you are attempting to reschedule.
Missed appointments are no refunds and no exchanges, because we have spent the administrative time and the channel has reserved time for you.
To read more about Private Sessions, click here.
- 2. Is it safe to use my Credit Card?
Yes. Terri Newlon, Inc., uses the new Secure Socket Layer (SSL), 128-bit secure website, which encrypts all of your personal information, including your credit card number, so that it cannot be read as information travels over the Internet.
To confirm this on any web site, look for two things. When you are in the shopping cart, you should see a padlock in the bottom of your browser. You should also see an "s" in the URL after http (example: https://www.TerriNewlon.com).
We use one of the largest and most secure shopping carts, 1ShoppingCart.com, along with one of the best and most secure e-commerce gateways, Authorize.net. To further protect our clientele, we also use a merchant account with strict compliance requirements, Costco NOVA.
IMPORTANT CONSUMER INFORMATION:
Under the Fair Credit Billing Act, your bank can NOT hold you liable for more than $50.00 of fraudulent CREDIT card charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
To the best of our knowledge, this rule does not apply to debit cards.
- 3. What is your declined Credit Card policy?
We are sorry that there is a difficulty in processing the funds. We sincerely want your experience with us to be joyous and easy. You are responsible for contacting your bank or card company to assess why the decline appeared:
1. AVS mismatch - does your bank's internal records match where your statement is mailed? Did you accidentally use a home address when the statements are mailed to your office or post office box?
2. Did your card recently get updated? Has the code on the back of card changed? And also the expiration date?
Our e-commerce system involves 1ShoppingCart, Authorize.net gateway, and Costco Nova now Elavon Merchant Account. We chose this ultra-secure online system for the safety of our clients, and we assure you that there is no way for us to access funds that your bank or card company are holding within their system.
If your credit card company is holding funds from your account, we cannot fix the situation for you. Click here for our official statement that you can give your credit card company to aid in the release of your funds. Please ask your bank or card company to stop holding the funds and release them for your use. This is a similar situation as when you rent a car and they 'hold' a deposit until you bring back the car in good shape, or until 15 days or so has expired.
We provide you with an email copy of the declined transaction, and you must contact your bank or card company to resolve the issue. We are not responsible for making phone calls on your behalf. If this statement is not satisfactory to your bank or card representative, and they would like to call our office during business hours Pacific Time, contact Janet Smith at 425-844-2573. Leave a voice mail message if she is in a meeting.
- 4. What are your Shipping, Returns, Exchanges, and Cancellation Policies?
Most of our products are delivered to you electronically and immediately via instant download online and/or by email containing a download link. These products can not be returned, and are not eligible for refunds or exchanges. We have a no cancellations policy on all our products and services, unless otherwise stated in the product or service description.
For products that require physical shipping such as CD or MP3 on a disc, we offer First Class shipping through USPS (United States Postal Service) within the USA and outside the USA, unless you request and pay for another carrier. Vortex Water machines and supplies are generally sent via UPS or another carrier of choice. All snail-mail products are shipped within 5 to 10 business days, unless otherwise stated in the product description.
SHIPPING AND HANDLING:
Domestic Shipping in the USA
All Vortex Water and Vitalizer Plus product orders shipped in the United States will be sent via UPS Ground, within 5 business days, unless otherwise stated. California shipping addresses will be charged an appropriate higher amount because the product is drop-shipped for us from California.
Other snail-mail shopping cart items, such as CD and MP3 discs, are sent by USPS First Class Mail within 5 to 10 business days, unless otherwise stated. Priority Mail with tracking may be requested for an additional charge.
International Shipping outside the USA
YES! We offer International shipping.
If you are ordering a non-electronically transmitted product and the shipping calculation is not shown in our shopping cart, please contact us first for a quote.
Vortex Water Vitalizer Plus machines and replacement mineral cubes are drop-shipped by Vortex Water Tech, and shipping method is at their discretion. We will also need to know the exact type of plug and voltage type, so that we can determine whether or not your requested customized product is possible before you order and pay for it.
* For all international orders of Vortex Water Vitalizer Plus machines, please email us to determine if we can fill your order in your Country's voltage. If your custom order has been pre-approved, when ordering, leave a detailed message in the comment box during checkout for the required plug type and voltage for your Country.
** Customs Policies vary from Country to Country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Any and all charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
Most International orders will arrive in your country within 10-14 days. Delivery to your door can take several more days, due to Customs. You may need to contact your Customs Department to locate your package.
REPAIRS, RETURNS and REPLACEMENTS:
Vortex Water Products
All Vortex Water Vitalizer Plus items carry a warranty and are available for replacement or repair while under warranty, according to current policies of Vortex Water Tech www.vortexwatertech.com.
Please send an email to Customer Care or call our 24/7 Voice Mail at (214) 615-6505 extension 4953# with the Purchase Order number and date and reason for return. We will make arrangements with the drop-ship department of Vortex Water Tech. Sometimes, they require that you return the product to them before a replacement is issued. We must comply with their requirements and we will make sure that your situation is properly handled.
CD & MP3 Discs by Mail
If you ordered a CD or MP3 disc in the mail, it typically ships within 5 to 10 business days. If it arrived damaged or defective, we will replace the item in accordance with our terms of service. As a reminder, discs, tapes and credit card strips get erased by magnets, computer speakers, cell phones, etc. Always keep these items separate from one another.
To return a defective or damaged CD or MP3 disc, please send an email to Customer Care or call our 24/7 Voice Mail at (214) 615-6505 extension 4953# with the Purchase Order number and date, items in question, and reason for return.
Other Products or Affiliate Sales items sold directly in our shopping cart
Please send an email to Customer Care or call our 24/7 Voice Mail at (214) 615-6505 extension 4953# with the Purchase Order number and date. Describe any questions or concerns to the best of your ability so we may quickly serve you.
GENERAL CUSTOMER CARE NOTES:
Our Customer Care is available live during the general hours of 9 AM to 5 PM Pacific time, Monday through Friday. Emails to anywhere in the World and phone calls to USA and Canada only, will be returned during our general business hours. We can not return calls to other countries, and Customer Service can not answer the phone while attending to another customer. You will get voice mail so that you can leave a message. Emails are preferred from everyone, whenever possible, as they take less administrative time and help us keep our costs down for all of our customers.
We appreciate your respect of copyrighted and trademarked materials.
We'd like to know about your experiences when ordering on our site, and any other feedback that you have, so we can continue to provide excellent Customer Service.
© 2007 - Present Terri Newlon, Inc.
Updated January 15, 2009
- 5. Do you have a Disclaimer?
Here's the legal language that needs to be used in this day and age. It's unfortunate that it is necessary. We take this statement seriously and we stand by it.
Channeling is for entertainment purposes only. Channeled material is never intended to substitute for health care. Please consult your health care provider for any health issues.
Channeled material, like stress reduction or meditation material, may invoke an altered state of consciousness. One should never experience such materials while driving a vehicle, operating other heavy machinery or equipment, or in any another situation that common sense would indicate it's not a good idea.
Terri Newlon, Inc., and Rev. Terri Newlon in no way sanctions or monitors the services offered by other channels or practitioners, nor to any of the individuals or businesses in the links that you might find from our sites to other sites. We encourage individual discernment in all aspects of life, and therefore when seeking such entertainment.
By experiencing any materials available on this web site or ever distributed by Terri Newlon, Inc., and Rev. Terri Newlon, or scheduling a session, workshop, seminar, class or any other service with Rev. Terri Newlon or with any facilitator or practitioner connected with or linked to or from this web site, or purportedly connected with or linked to or from this web site, Terri Newlon, Inc., and Rev. Terri Newlon:
You agree to release and hold harmless Terri Newlon, Inc., and Reverend Terri Newlon, and any and all facilitators and practitioners from any and all liability for any injury or issue that may arise from this entertainment experience, either physical, emotional, mental or spiritual, and before, during or after any session, class, program or any other service.
Whew! Now that we can get back to the softer side, your feedback is important, and is always welcome.
Please let us know about your experience so that we can continue to Serve You and others in the best way possible. If we may use your testimonial, let us know.
Updated January 15, 2009
Terri Newlon, Inc. owns TerriNewlon.com and is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the TerriNewlon.com website and governs data collection and usage. By using the Terri Newlon.com website, you consent to the data practices described in this statement.
Collection of your Personal Information
Terri Newlon, Inc. collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Terri Newlon, Inc. collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Terri Newlon, Inc. . This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Terri Newlon, Inc. for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Terri Newlon.com website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Terri Newlon.com public message boards or product rating systems, this information may be collected and used by others. Note: Terri Newlon, Inc. does not read any of your private online communications.
Terri Newlon, Inc. encourages you to also review the privacy statements of any websites you choose to link to from within Terri Newlon.com, so that you can understand how those websites collect, use and share your information. Terri Newlon, Inc. is not responsible for the privacy statements or other content on websites outside of the Terri Newlon.com and Terri Newlon, Inc. family of Web sites.
Use of your Personal Information
Terri Newlon, Inc. collects and uses your personal information to operate the Terri Newlon.com website and deliver the services you have requested. Terri Newlon, Inc. also uses your personally identifiable information to inform you of other products or services available from Terri Newlon.com. Terri Newlon, Inc. may also contact you via a poll or survey to conduct research about your opinion of current services or of potential new services that may be offered, and to encourage feedback and testimonials.
TerriNewlon.com and Terri Newlon, Inc. does not and will not sell, rent, lease or otherwise give its customer lists to third parties. Your privacy is respected and protected.
Terri Newlon, Inc. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Terri Newlon, Inc. keeps track of the websites and pages our customers visit within Terri Newlon.com, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within Terri Newlon.com to customers whose behavior indicates that they are interested in a particular subject area.
TerriNewlon.com and any other Terri Newlon, Inc. website will disclose your personal information, without notice, ONLY if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Terri Newlon, Inc. or any of its websites; (b) protect and defend the rights or property of Terri Newlon, Inc.; and, (c) act under exigent circumstances to protect the personal safety of users of Terri Newlon, Inc., or the public.
The TerriNewlon.com website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize TerriNewlon.com pages, or register on the site for services, a cookie helps Terri Newlon, Inc. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Terri Newlon, Inc. website, the information you previously provided can be retrieved, so you can easily use the Terri Newlon, Inc. features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the TerriNewlon.com services or other websites you visit.
Security of your Personal Information
Terri Newlon, Inc. secures your personal information from unauthorized access, use or disclosure. Terri Newlon, Inc. secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information, such as a credit card number, is transmitted to other websites to authorize payment, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Terri Newlon, Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. Terri Newlon, Inc. encourages you to periodically review this Statement to be informed of how TerriNewlon.com is protecting your information.
Terri Newlon, Inc. welcomes your comments regarding this Statement of Privacy. If you believe that Terri Newlon, Inc. has not adhered to this Statement, please contact Terri Newlon, Inc. at . We will use commercially reasonable efforts to promptly determine and remedy the problem.
© 2007 - Present Terri Newlon, Inc.